Refund policy
Gearvix is committed to providing a smooth and reliable shopping experience. This policy explains how refunds are handled, which items are eligible for return, and the steps you should take if your order does not meet expectations.
Refund Process & Timeline
Once your returned item reaches our facility, it will be inspected by our team.
If the return is approved:
- The refund will be issued to the original payment method
- Processing time may take up to 10 business days
- Additional time may be required depending on your bank or payment provider
If you have not received your refund after 15 business days from approval, please contact us at service@gearvix.com.
Products That Are Not Returnable
Certain items are excluded from returns due to safety, hygiene, or operational limitations, including:
- Perishable goods (food, plants, flowers, etc.)
- Personalized or custom-made products
- Personal care and hygiene items
- Hazardous or flammable materials
- Shipping fees paid at checkout
The following items are considered final sale and are not eligible for refunds:
- Clearance or discounted products
- Gift cards
If you are unsure about an item’s eligibility, please reach out to our support team before requesting a return.
How to Submit a Return Request
All returns require approval in advance.
To request a return, email our support team at:
service@gearvix.com
After approval, you will receive:
- A return authorization notice
- A prepaid or official return label
- Clear instructions on how to ship your item
⚠️ Returns sent without authorization or without the provided label will not be accepted.
Conditions for Return Approval
Return requests must be submitted within 30 days of delivery confirmation.
To qualify, items must:
- Be unused, unworn, and unaltered
- Be returned in original condition
- Include original packaging, tags, and accessories
- Be linked to a valid order or proof of purchase
Items that do not meet these conditions may be declined.
Problems With Your Order (Damaged or Incorrect Items)
Please inspect your order immediately upon arrival.
If you receive an item that is damaged, defective, or not what you ordered, contact us promptly at service@gearvix.com. We will review the case and arrange a replacement or refund when applicable.
Exchanges
Gearvix does not offer direct exchanges.
If you would like a different item, please:
- Submit a return request for the original product
- Place a new order once your return is approved
This helps ensure faster processing and accurate stock availability.
European Union – Right of Withdrawal
Customers located within the European Union may exercise their right of withdrawal within 14 days of receiving their order, in accordance with EU consumer protection laws.
During this period, orders may be canceled or returned without providing a reason, provided that:
- Items remain unused and in original condition
- Packaging and tags are intact
- Proof of purchase is included
This right exists separately and does not replace Gearvix’s standard 30-day return policy.
Return Shipping & Contact Information
Returned items should only be shipped after receiving official return authorization and a return label from Gearvix. Packages sent without approval may be refused.
Store Name: Gearvix
Return Address: 5884 E Berry St, Fort Worth, TX 76119, USA
Email: service@gearvix.com
Phone: +1 (601) 852-3920
Please ensure all return shipments include the authorized return label and follow the provided instructions to avoid delays or rejection.